Manager, Special Projects and Operations

Manager, Special Projects and Operations

Job summary:
Manages operational functions related to department facilities, safety and special projects. Provides executive level support to Director, Administration. Major responsibilities include managing facility resources, coordinating major and minor renovation projects, managing local safety program, developing and implementing departmental policies and procedures, and providing advice to faculty, staff and students on UBC policies and procedures. Researches and prepares reports for department executive in order to inform and make recommendations on strategic activities; develops and implements operational elements of approved projects.

Job ID: 36510
Location: Vancouver – Point Grey Campus
Employment Group: Management&Professional (AAPS)
Job Category: Administration
Classification Title: Administration, Level A
Business Title: Systems Analyst II
VP/Faculty: Faculty of Arts
Department: Psychology
Salary Range: $57,260.00(minimum) – $68,738.00 (midpoint) – $82,485.00 (maximum)
Full/Part Time: Full-Time
Ongoing: Yes
Desired Start Date: 2020/02/10
Job End Date: 2020/12/31
Funding Type: Budget Funded
Closing Date: 2020/01/25
Available Openings: 1

Organizational Status:
Reports to the Department Head and to the Director, Administration. Works closely with faculty, researchers and other support staff and students. Interacts and liaises with numerous university departments including the office of the Dean of Arts, UBC Project Services, Building Operations, Human Resources, and with external vendors. The position manages special projects, activities and events in a department with over 400 active positions including 56 faculty, 42 Postdoctoral Fellows and lecturers, 119 graduate students and approximately 2250 undergraduates, many of whom hold RA or TA positions. Department offices and facilities for over 50 active research labs are located across four campus buildings.

Work Performed:

Facilities management

    • Manages operational functions of teaching, research and administrative space in the Department, including space inventory, planning and assignment of space.
    • Identifies current and future space and facility needs, problems, and concerns; considers possible future requirements and creates plans for multiple scenarios, considering strategic priorities of the Department. Resolves conflicts within the constraints of budget and physical space.
    • Manages complex concurrent timelines and communications related to a major renovation project taking place in the department’s primary facility.
    • Advises on and ensures compliance with policies, procedures and standards for facility use and inventory management.
    • Identifies opportunities for space improvement, including efficient allocation of shared spaces. Prioritizes opportunities based on needs and projected costs; makes recommendations for renovations to Director, Administration.
    • Reviews new space requests and proposals on behalf of the Executive Advisory committee.
    • Develops and implements policies and procedures for the acquisition, utilization, maintenance and replacement of furniture, office equipment, research support equipment and supplies.
    • Oversees the department safety program, serving as co-Chair of the Local Safety Team (LST).
    • Develops and coordinates safety related training specific to department facilities. Ensures all new employees complete mandated training provided through UBC Risk Management. Maintains LST website. Regularly reviews CAIRS access and reports.
    • Acts as a resource on all accident, incident, and near miss investigations. Assesses and ensures all incident investigations are completed in a timely manner and in compliance with WorkSafe and UBC/JOHSC protocol.

Special Projects

  • Develops and implements special projects in line with the strategic direction provided by the Department Head and Executive Advisory. This may include planning and managing short term working groups, developing new training programs and supporting strategic partnership opportunities.
  • Responsible for developing timelines, monitoring resource allocation, defining deliverables, evaluating progress and outcomes.
  • Organizes and coordinates the activities of other staff when needed for special events including visiting guests, information sessions, workshops and colloquia.
  • Works with special working groups and committees which may include; research and information synthesizing and analysis, planning meetings, development of actions plans, and evaluation of outcomes and preparation of reports.
  • Plans and implements communication strategies for key projects
  • Advises and serves on relevant staff and faculty committees.

Provides executive-level support for the Director, Administration, Department of Psychology.

  • Researches, analyzes and generates reports for a variety of academic, research and budget forecasting and monitoring purposes using databases, spreadsheets, the Internet and other media.
  • Communicates on behalf of the Director, Administration as needed. Writes/initiates drafts of confidential communications pertaining to the department, faculty and university matters, external relations and activities. These communications may deal with sensitive matters and must be prepared using tact and diplomacy.
  • Completes other operational duties as required and appropriate to the classification

Supervision Received:
Reports to the Department Head and the Director, Administration. Works independently under broad supervision. Work is performed in accordance with broadly established procedures and practices requiring initiative to plan and complete assignments independently, and judgement to select the appropriate method. High work volume requires ongoing prioritization and the ability to deal proactively with potential problems.

Supervision Given:
Supervises CUPE 2950 staff and WorkLearn students, including hiring, training, performance evaluation, discipline and termination in consultation with the Director, Administration.

Consequence of Error/Judgement:
Works with conflicting demands and must be able to determine and implement priorities while maintaining a cooperative atmosphere among individuals with competing needs. Exercises considerable judgement. Deals with highly sensitive and confidential information. Initiative and flexibility are required in creating and adapting procedures to meet new and unusual situations. Failing to ensure that standard operating procedures are followed, and safety inspections move along in a timely way, could result in legal action or grievances. Errors in facility management or special projects could result in disruptions to teaching and research programs, which would create a negative impression of the department. Failing to interpret directions concerning research projects may result in accurate or misleading information being presented by the Head at meetings or in published material.

Qualifications:
Undergraduate degree in a relevant discipline. Minimum of two years experience or the equivalent combination of education and experience. Thorough knowledge of UBC practices, procedures and policies. Proficiency in MS Office, Excel, Access, PowerPoint, Adobe, and WordPress required. Ability to effectively manage multiple tasks and priorities, and work under pressure to meet deadlines in a hectic environment, exercising confidentiality, sensitivity, tact and discretion. Excellent oral and written communication, interpersonal and organizational skills. Ability to be thorough, accurate, and have a high level of attention to detail. Ability to exercise sound judgment. Ability to develop and maintain cooperative and productive working relationships. Ability to work effectively in a team environment and to work independently with minimal supervision. Ability to locate required information using a variety of methods (e.g., online sources, reports, library searchers) and to review, analyze and synthesize complex information into summaries and reports. Ability to coordinate and oversee work processes as well as to develop and implement improvements. Ability to take initiative, analyze problems, identify key information and issues, and effectively resolve. Must be a self-starter, flexible and adaptable, and have the ability to deal effectively with people at all levels.
_______________________

Equity and diversity are essential to academic excellence. An open and diverse community fosters the inclusion of voices that have been underrepresented or discouraged. We encourage applications from members of groups that have been marginalized on any grounds enumerated under the B.C. Human Rights Code, including sex, sexual orientation, gender identity or expression, racialization, disability, political belief, religion, marital or family status, age, and/or status as a First Nation, Metis, Inuit, or Indigenous person.

All qualified candidates are encouraged to apply; however Canadians and permanent residents will be given priority.

To apply, visit UBC’s Human Resources website.

Systems Analyst II

Job Summary:
Responsible for the development, planning, implementation and maintenance of the department’s research-focused technological services including computer, web, and audio-visual services. Responsible for the overall direction of the department’s computing services which includes collaboration with UBC IT and Arts ISIT. Works with and provides supplementary support to the IT Helpdesk.

Job ID: 36082
Location: Vancouver – Point Grey Campus
Employment Group: Management&Professional (AAPS)
Job Category: Information Systems & Tech
Classification Title: Info.Sytems&Technlgy, Level C
Business Title: Systems Analyst II
VP/Faculty: Faculty of Arts
Department: Psychology
Salary Range: $66,787.00 (minimum) – $80,176.00 (midpoint) – $96,212.00 (maximum)
Full/Part Time: Full-Time
Ongoing: Yes
Desired Start Date: 2019/12/16
Funding Type: Budget Funded
Closing Date: 2019/12/15
Available Openings: 1

Organizational Status:
Reports to the Director, Administration and interacts with faculty, staff, and students, as well as various committees. Advises on design, and plans the implementation of new technological solutions for the delivery of research results. Identifies and establishes relationships with partnered departments, research facilities, and external vendors.

The Department of Psychology is a large department within the Faculty of Arts. In addition to 14 administrative staff, we have over 50 faculty members actively pursuing research. Approximately 120 graduate students, 250 student researchers and 30 research staff work in these labs that are located in multiple sites across campus.

Work Performed:
Specific Duties

  • Develops, plans, implements, and maintains policies and procedures for the use of technology to improve the delivery of research and administrative activities
  • Analyzes requirements of users, determines project timelines, outlines workflows, reviews progress, and determines operational priorities
  • Supports physical and virtual servers. Provides technical leadership on purchasing, implementation, maintenance and repair
  • Provides technical leadership on data governance, backup, and maintenance. Responsible for approximately 500TB of research data
  • Interfaces with Compute Canada and other external groups to assist our researchers in accessing and using their services
  • Manages the IT infrastructure including the purchase and maintenance of university computer equipment and servers for both hardware and software
  • Develops internal and inter-departmental software solutions for multiple operating system platforms including Windows, MacOSX, and Linux
  • Negotiates, reviews, and delegates work to various contractors for both internal and external departmental initiatives including IT delivery services and media services
  • Provides overall research computing support to the Department of Psychology which is distributed across 6 buildings
  • Provides client documentation and training based on internal operating procedures and workflows
  • Develops, plans, manages, and modifies the Department of Psychology information technology related security policies to ensure both systems and staff are compliant with regulatory requirements and guidelines set by the University of British Columbia and Province of British Columbia
  • Stays current with web, data center, operation, and end user technology and industry developments. Maintains up-to-date knowledge of current information technology technologies and tools
  • Purchase, deploy, repair, repurpose, and retire department computing devices. Interface with vendors providing hardware purchasing and support
  • Support a wide variety of research specific software for Linux, MacOSX, and Windows operating systems. Some of the software and/or packages are very unique and niche to a particular research focus
  • Designs, develops, and implements both internal IT and end user technical documentation. This encompasses both systems documentation, end user tutorials and training manual
  • Responsible for the development, planning, and delivery of projects and initiatives to support and create complex web applications for research
  • Coordinate and monitor the status of research-specific web applications. Analyze testing requirements and conducts functional and quality testing
  • Investigate bug reports, determine their priority and validity, and communicate relevant information. This includes numerous internal and external facing web applications

Core Duties

  • Researches and evaluates vendor supplied applications, develops recommendations, and implements accordingly.
  • Analyzes and reviews existing or proposed system features and integration, security, scalability and performance requirements with clients, business analysts, and team members.
  • Manages production and non-production application environments.
  • Maintains core application infrastructure, including virtual servers, networks and firewalls.
  • Plans and performs global configuration changes or module deployments for enterprise or complex applications.
  • Integrates vendor supplied applications with existing infrastructure and applications through custom interfaces and components.
  • Manages small to medium sized projects and related budgets.
  • Provides technical expertise, training, and consultation to other staff.
  • Develops or modifies software code to meet specifications or facilitate integration.
  • Conducts testing of new or customized application modules to ensure application meets specifications.
  • Develops application documentation requirements for functions, modifications, back-ups and operating procedures. Provides ongoing maintenance and operational support for applications.
  • Supports application lifecycle and applies and follows appropriate change management methodologies and best practices.
  • Maintains appropriate professional designations and up-to-date knowledge of current information technology techniques and tools and provides input to strategies for ongoing support and upgrade of these systems.
  • Builds and maintains good working relationships and collaborates with others to achieve client objectives.
  • Performs other related duties as required.

Supervision Received:
The position will work independently. Position reports to the Director, Administration.

Supervision Given:
Supervises, hires, trains and evaluates the performance of student employees. Negotiates and reviews services provided by internal and external contractors. Coordinates overall continuity and compatibility of the Department of Psychology IT services with a supported community of faculty, graduates, and staff.

Consequence of Error/Judgement:
Decisions regarding the allocation of operational and research resources must be made with a thorough understanding and insight into the current developments and future trends that occur in the areas of computing services, audio/visual services, web development, and data center operations. Errors in judgement in these areas would severely limit our ability to compete for research funding and provide shared services with other research facilities and collaborators. Failure to effectively manage these areas of would severely impair the data to day teaching, administrative, and research functions of the Department of Psychology.

Qualifications:
Undergraduate degree in a relevant discipline. University degree in Computer Science with relevant training or significant experience in the appropriate computer systems and applications, or a technical diploma in computer related discipline. Minimum of three years experience or the equivalent combination of education and experience. A minimum of 5 years of experience, in-depth knowledge of applications and the business requirements supporting them or the equivalent combination of education and experience. Supervisory, budgetary, presentation, interpersonal, written and oral communication skills required. Ability to exercise sound judgment. Demonstrated project management, analytical and problem solving skills. Ability to work independently, under pressure and handle multiple tasks. UBC experience a necessity. Knowledge of, and experience supporting Red Hat Enterprise Linux, Microsoft Windows 2008/2012 Server, virtualization using KVM/LibVirt/VMWare, Research Platforms, Data Acquisition Software, Network Stack, Complex Storage Systems, PHP/MySQL, Linux Programming & Scripting Languages (Python, Perl, Bash, Java, Matlab,etc). Knowledge of, and experience supporting research hardware such as eye tracking equipment, EEG systems, cameras, and DAQ systems. Ability to provide quality service to customers in a courteous, patient manner. Core Competencies:

Collaboration (Intermediate – I):
Actively solicits ideas and opinions from others to efficiently and effectively accomplish specific objectives targeted at defined business outcomes. Openly encourages other team members to voice their ideas and concerns. Shows respect for differences and diversity, and disagrees without personalizing issues. Utilizes strengths of team members to achieve optimal performance.

Communicating for Results (Intermediate – I):
Conducts discussions with and writes memoranda to all levels of colleagues and peer groups in ways that support troubleshooting and problem solving. Seeks and shares relevant information, opinions, and judgments. Handles conflict empathetically. Explains the context of interrelated situations, asks probing questions, and solicits multiple sources of advice prior to taking action when appropriate.

Problem Solving (Intermediate – I):
Applies problem-solving methodologies and tools to diagnose and solve operational and interpersonal problems. Determines the potential causes of the problem and devises testing methodologies for validation. Shows empathy and objectivity toward individuals involved in the issue. Analyzes multiple alternatives, risks, and benefits for a range of potential solutions. Recommends resource requirements and collaborates with impacted stakeholders.

Role Based Competencies:

Accountability (Intermediate – I):
Sets objectives that meet organizational needs. Provides recommendations to individuals and teams on ways to improve performance and meet defined objectives. Monitors and provides feedback on individual and team performance against defined standards.

Business Process Knowledge (Intermediate – I):
Maps full business processes and designs operational process flow. Facilitates group input and drafts proposals for process improvements. Identifies resource implications. Implements process improvement recommendations within the context of overall business processes.

Information Systems Knowledge (Intermediate – I):
Resolves escalated problems of technical support. Identifies root causes. Sets up and integrates new and enhanced information systems. Identifies customer needs and determines the appropriate approach to apply and ensure resolution. Solicits the input of appropriate technical experts and managers as required. Ability to work effectively independently and in a team environment.
_______________________

Equity and diversity are essential to academic excellence. An open and diverse community fosters the inclusion of voices that have been underrepresented or discouraged. We encourage applications from members of groups that have been marginalized on any grounds enumerated under the B.C. Human Rights Code, including sex, sexual orientation, gender identity or expression, racialization, disability, political belief, religion, marital or family status, age, and/or status as a First Nation, Metis, Inuit, or Indigenous person.

All qualified candidates are encouraged to apply; however Canadians and permanent residents will be given priority.

To apply, visit UBC’s Human Resources website.

Student Info Support 3 (Gr5)

Job Summary:
Works collaboratively, in a variety of activities, to support the UBC Psychology Undergraduate program. Responsible for providing moderately complex advice and information to current and prospective students. Provides support for the Associate Director, Undergraduate Program.

Job ID: 36083
Location: Vancouver – Point Grey Campus
Employment Group: CUPE 2950 (Cler/Secr/Library)
Job Category: CUPE 2950 Student Info Support
Classification Title: Student Info Support 3 (Gr5)
Business Title: Student Info Support 3 (Gr5)
VP/Faculty: Faculty of Arts
Department: Psychology
Salary: $42,540.00 (Annual)
Full/Part Time: Full-Time
Ongoing: Yes
Desired Start Date: 2019/12/16
Funding Type: Budget Funded
Closing Date: 2019/12/02
Available Openings: 1

Organizational Status:
Reports to Director, Administration. Works under the supervision of the Associate Director, Undergraduate Program, and Associate Head, Undergraduate Programs. Interacts primarily with UBC students, faculty, and other department staff.

Work Performed:

  • Responds to inquiries relating to the Psychology undergraduate programs.
  • Prioritizes, investigates and resolves moderately complex inquiries and refers more complex issues to the Associate Director.
  • Outlines departmental program requirements and policies.
  • Provides information to students with registration problems (e.g. reasons for blocked registration, advance placement students, course equivalencies).
  • Interprets and explains data presented in Degree Navigator; explains screens and fields to students.
  • Determines what documents students must provide and who to contact to obtain waivers or transfer credit.
  • Processes online departmental BNS admission applications.
  • Asks probing questions to determine what students really need.
  • Refers to advising resources, UBC Calendar, and SISC to form responses to inquiries.

Provides administrative support to Department HSP committee (student research subjects).

Enters and updates data in online teaching evaluation system. Raises apparent problems and suggests possible solutions. Runs and distributes report at the end of each term and as requested for special situations.

Assists with scheduling labs and tutorials. Books classroom and lab space, changes seat restrictions, adds instructor names, verifies room availability.

Schedules exams for undergraduate courses. Assists with assignment of invigilation/marking duties for final exams. Collects exams to be written by students with deferred standing or whose exams are handled by UBC Access and Diversity. Ensures these reach Access and Diversity and the instructors in a timely and secure manner.

Monitors use of and recommends updates to web-based material relating to the undergraduate programs in Psychology.

Provides information relating to undergraduate funding opportunities offered by the department, such as travel grants, awards and scholarships. Assists Undergraduate Awards Committee. Responds to inquiries related to student awards. Collects applications, calculates grade point averages using SISC, ensures applications are complete and are submitted prior to deadlines

Retrieves data and prepares reports using spreadsheets.

Provides back up to the main office and performs other duties related to the qualifications and requirements of the job.

Supervision Received:
Works independently under the supervision of the the Associate Director, Undergraduate Programs and Associate Head, Undergraduate Programs. Receives detailed instructions relating to new duties and thereafter only on new or unusual problems.

Supervision Given:
None.

Consequence of Error/Judgement:
Requires a thorough understanding of a wide range of policies. Information must be accurate and provided in a respectful and timely manner. Failing to understand fully a student’s request could result in a student being unable to register in a required course. Providing inaccurate grade point calculations to the awards committee could result in top students not receiving an award. Providing inappropriate or confidential information to unauthorized individuals could result in claims through FIPPA.

Qualifications:
High School graduation and 1 year post-secondary education. Undergraduate degree in a relevant field preferred. 3 years of related experience or the equivalent combination of education and experience. Experience in a student service environment, such as Enrolment services, preferred. Knowledge of program requirements for a Psychology undergraduate program preferred. Computer experience required (Windows Office, Excel, SISC). Ability to communicate information and guidance accurately while remaining sensitive to a wide range of cultural and individual circumstances. Ability to listen actively and attentively, and obtain clarification as required. Ability to be thorough, accurate, and have a high level of attention to detail. Ability to compose moderately complex correspondence and prepare reports in clear concise business English. Ability to work independently and in a team environment. Ability to prioritize and work effectively under pressure to meet deadlines.

_______________________

Equity and diversity are essential to academic excellence. An open and diverse community fosters the inclusion of voices that have been underrepresented or discouraged. We encourage applications from members of groups that have been marginalized on any grounds enumerated under the B.C. Human Rights Code, including sex, sexual orientation, gender identity or expression, racialization, disability, political belief, religion, marital or family status, age, and/or status as a First Nation, Metis, Inuit, or Indigenous person.

All qualified candidates are encouraged to apply; however Canadians and permanent residents will be given priority.

To apply, visit UBC’s Human Resources website.

Register for the 2019 Lab Open House

Once again, the Department of Psychology is hosting a Lab Open House during Imagine UBC on Tuesday, September 3 from 2:30-4:00pm.

Last year 17 labs opened their doors for students and hundreds of students participated and built connections with faculty; this was one the most popular events! 

Lab Open House is a great opportunity to facilitate communication between labs and students. You can promote your research, connect with keen students and enhance your lab’s influence. Students will take a self-guided tour to explore labs.

This year, we will be providing clear maps and additional signage, so that even those labs in difficult-to-access locations can participate.

All you need to do is register, open your door from 2:30-4:00, and have someone there to introduce your lab to visitors. If you are interested in Lab Open House, please provide the following information to engage@psych.ubc.ca

  • Lab Name 
  • RA/Lab member(s) who will be on site
  • Contact Email
  • Room #
  • Activity (Optional)

 If you are interested but any of the above information is not confirmed at this time, please input TBA. 

We welcome all labs to join – whether you participated or not last year. 

Thank you,

Lerry Zhang
Department Work Learn Student
Imagine UBC 2019

Depression, Anxiety and Stress Lab

The Depression, Anxiety and Stress Lab is currently seeking volunteer research assistants to work on a research project looking at emotion processing.

Research assistant responsibilities include running experiments and interacting directly with participants recruited from the Human Subject Pool. This position requires a commitment of at least 6 hours a week for a minimum of two semesters. Previous research experience preferred.

Interested students should email their CV, unofficial transcript, and a completed copy of the attached DAS Lab Research Assistant application form to daslab@psych.ubc.ca

Smartphone and Sleep Study

UBC’s Social Health Lab is inviting individuals to participate in a study about smartphone use, well-being, and sleep.

We are searching for participants who have an Android smartphone and are either 14-18 or 50+ years old.

This study includes:

  • Two 30- to 40-minute sessions with a research assistant
  • Five 1-minute, daily surveys at home across 7 days
  • Participants will complete surveys, wear a sleep watch, and install a research app that monitors how they use their phones (this app will NOT monitor contacts or the content of conversation)
  • If you are 14-18, you will be given a $50 amazon gift card
  • If you are 50+ you will be given $75 cash

Participants can choose to meet at a coffee shop in Greater Vancouver that is convenient for them or at UBC Psychology’s Douglas T. Kenny Building. If participants choose to meet at a coffee shop, we will buy them a non-alcoholic drink.

Email us at smartphonestudy@psych.ubc.ca.

Learn more at blogs.ubc.ca/smartphoneandsleepstudy

 

Centre for Cognitive Development

Looking for Research Experience in Cognitive Psychology?

You’re in luck! We’re looking for Research Assistants to work with both adults and kids.

Like working with adults?

  • RAs are assigned to one of our projects investigating how language interacts with thought
  • You’d recruit and test adult subjects
  • Plus, learn about psychophysics, MATLAB, and computational modeling

Like working with kids?

  • We study the origins of language and abstract thought in young children.
  • You’d get experience recruiting participants
  • Running studies on 2 – 10 year-old children
  • Attend weekly lab meetings
  • Doing background readings.

Commitment is 10h/week for 2 semesters.

Interested? Awesome! Email us: ccd.joinus@ubc.ca and let us know if you’d prefer to work with adults or kids.

Applications are accepted on a rolling basis until September 15th, 2019.

Peer Relationships in Childhood Lab

Illustrator and Videographer needed for research at the Peer Relationships in Childhood Lab in the Department of Psychology.

The Peer Relationships Lab is designing an online interactive tutorial aimed at helping people use social media in more helpful and healthy ways.

The Lab is hiring an Illustrator and/or Videographer to make this tutorial as engaging and interesting as possible.

Expectations:

  • Illustrator: Creating cartoons, illustrations or animation depicting psychological concepts or social situations. (Approximately 10-15 illustrations)
    • Hours: Approximately 20 – $300
  • Videographer: Helping to plan videos; set up, operate, and adjust video and audio recording; editing videos. (Approximately 5 3-minute videos)
    • Hours: Approximately 30 – $450

To apply:

Please send (1) your CV; (2) samples of your work/portfolio; (3) your transcript to adrikhalis@pysch.ubc.ca.