Job Summary:
Works collaboratively, in a variety of activities, to support the UBC Psychology Undergraduate program. Responsible for providing moderately complex advice and information to current and prospective students. Provides support for the Associate Director, Undergraduate Program.
Job ID: 36083
Location: Vancouver – Point Grey Campus
Employment Group: CUPE 2950 (Cler/Secr/Library)
Job Category: CUPE 2950 Student Info Support
Classification Title: Student Info Support 3 (Gr5)
Business Title: Student Info Support 3 (Gr5)
VP/Faculty: Faculty of Arts
Department: Psychology
Salary: $42,540.00 (Annual)
Full/Part Time: Full-Time
Ongoing: Yes
Desired Start Date: 2019/12/16
Funding Type: Budget Funded
Closing Date: 2019/12/02
Available Openings: 1
Organizational Status:
Reports to Director, Administration. Works under the supervision of the Associate Director, Undergraduate Program, and Associate Head, Undergraduate Programs. Interacts primarily with UBC students, faculty, and other department staff.
Work Performed:
- Responds to inquiries relating to the Psychology undergraduate programs.
- Prioritizes, investigates and resolves moderately complex inquiries and refers more complex issues to the Associate Director.
- Outlines departmental program requirements and policies.
- Provides information to students with registration problems (e.g. reasons for blocked registration, advance placement students, course equivalencies).
- Interprets and explains data presented in Degree Navigator; explains screens and fields to students.
- Determines what documents students must provide and who to contact to obtain waivers or transfer credit.
- Processes online departmental BNS admission applications.
- Asks probing questions to determine what students really need.
- Refers to advising resources, UBC Calendar, and SISC to form responses to inquiries.
Provides administrative support to Department HSP committee (student research subjects).
Enters and updates data in online teaching evaluation system. Raises apparent problems and suggests possible solutions. Runs and distributes report at the end of each term and as requested for special situations.
Assists with scheduling labs and tutorials. Books classroom and lab space, changes seat restrictions, adds instructor names, verifies room availability.
Schedules exams for undergraduate courses. Assists with assignment of invigilation/marking duties for final exams. Collects exams to be written by students with deferred standing or whose exams are handled by UBC Access and Diversity. Ensures these reach Access and Diversity and the instructors in a timely and secure manner.
Monitors use of and recommends updates to web-based material relating to the undergraduate programs in Psychology.
Provides information relating to undergraduate funding opportunities offered by the department, such as travel grants, awards and scholarships. Assists Undergraduate Awards Committee. Responds to inquiries related to student awards. Collects applications, calculates grade point averages using SISC, ensures applications are complete and are submitted prior to deadlines
Retrieves data and prepares reports using spreadsheets.
Provides back up to the main office and performs other duties related to the qualifications and requirements of the job.
Supervision Received:
Works independently under the supervision of the the Associate Director, Undergraduate Programs and Associate Head, Undergraduate Programs. Receives detailed instructions relating to new duties and thereafter only on new or unusual problems.
Supervision Given:
None.
Consequence of Error/Judgement:
Requires a thorough understanding of a wide range of policies. Information must be accurate and provided in a respectful and timely manner. Failing to understand fully a student’s request could result in a student being unable to register in a required course. Providing inaccurate grade point calculations to the awards committee could result in top students not receiving an award. Providing inappropriate or confidential information to unauthorized individuals could result in claims through FIPPA.
Qualifications:
High School graduation and 1 year post-secondary education. Undergraduate degree in a relevant field preferred. 3 years of related experience or the equivalent combination of education and experience. Experience in a student service environment, such as Enrolment services, preferred. Knowledge of program requirements for a Psychology undergraduate program preferred. Computer experience required (Windows Office, Excel, SISC). Ability to communicate information and guidance accurately while remaining sensitive to a wide range of cultural and individual circumstances. Ability to listen actively and attentively, and obtain clarification as required. Ability to be thorough, accurate, and have a high level of attention to detail. Ability to compose moderately complex correspondence and prepare reports in clear concise business English. Ability to work independently and in a team environment. Ability to prioritize and work effectively under pressure to meet deadlines.
_______________________
Equity and diversity are essential to academic excellence. An open and diverse community fosters the inclusion of voices that have been underrepresented or discouraged. We encourage applications from members of groups that have been marginalized on any grounds enumerated under the B.C. Human Rights Code, including sex, sexual orientation, gender identity or expression, racialization, disability, political belief, religion, marital or family status, age, and/or status as a First Nation, Metis, Inuit, or Indigenous person.
All qualified candidates are encouraged to apply; however Canadians and permanent residents will be given priority.
To apply, visit UBC’s Human Resources website.